HelpDesk

Customer Service

 


Purchasing and Orders

Are lenses sold as singles or pairs?

How do I send you my Prescription?

What info do I need to order lenses?

I'm trying to order but my cart shows up empty.

What you need to know before buying contacts.

 

Submit a Tracking or Order Ticket

 

 

Pricing and Billing

Do you charge sales tax?

How much is shipping?

Options for secure online shopping

I have a question about my charges

 

Submit a Customer Service Ticket

 

 

Prescription FAQ's

Can I buy lenses with different powers for each eye?

Can I use an expired prescription to order?

Can I wear Plano Contacts with my Glasses?

Do I need a Prescription to order Contact Lenses?

Prescription Contacts and Contact Lens Prescription

What is "Power" and "Plano"?

Will my Prescription for Glasses work for Contacts?

 

Submit Your Contact Lens Prescription

 

 

Contact Lens Care and Safety

Are Colored Contacts Safe?

Are Colored Contacts comfortable?

Can I share my Contacts with my friends?

Can I wear colored contacts over regular contacts?

Colored Contact Lens Safety

How long will my Contact Lenses last?

How to tell if your contacts are inside out

Step-By-Step Lens Care Instructions

Tips for First Time Lens Wearers

What Solutions should I use with my Lenses?

Will Color Contacts affect my vision?

 

Submit a Customer Service Ticket

 

 

FAQ's For First Time Lens Buyers

Before buying colored contacts

Choosing and purchasing the right colored contacts

First time lens wearers FAQ

How to care for your new colored contacts

Putting in and taking off colored contacts

Tips for first time colored contact lens wearers

 

Submit a Customer Service Ticket

 

 

Returns and Cancelations

What is your Guarantee and Return Policy?

How do I return a product?

How do I cancel my order?

Can I make changes to my order?

 

Submit a Return Request or Order Cancel Ticket

 

 

Guarantees and Policies

What is your Guarantee and Return Policy?

What is your Privacy Policy?

Security

Terms and Conditions

 

Submit a Customer Service Ticket

 

 

Shipping and Order FAQ's

How can I track my order?

An item is missing from my shipment

Can I make changes to my order?

Do you offer overnight shipping?

Do you ship Internationally?

Do you ship to Canada?

Do you ship to Kansas or Texas?

How do you calculate shipping costs?

How long will it take my order to arrive?

I need to change my Eye Care Provider Information

I need to update my Shipping Address

My tracking number isn't working

Shipping Options

What happens after I place my order?

 

Submit a Tracking or Order Ticket

 

 

 

 

Contact Us

If you have any questions or concerns that have not been answered here, please don’t hesitate to contact us! The best and fastest way to get a hold of our Customer Care Center is on the web via our Knowledge Base. Here you can browse through articles and FAQs, or you can submit a ticket regarding your specific question.

 

Browse the Knowledge Base
Search the Knowledge Base

Submit a Customer Service Ticket

Phone: 1-866-598-4346
Fax: 678-669-1911
Mail: C47Group.com
ATTN: Color-My-Eyes
427 N. Tatnall St. #44331
Wilmington, DE 19801-2230

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